- Shipping & Returns
Shipping & Returns
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We will accept returns on most items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a direct result of our error (you received an incorrect item, etc.). Please contact us for instructions before shipping anything back.
Unfortunately, we will NOT be able to accept returns nor offer refunds on custom name/unique word items (stamped jewelry, Wire Name Bangle, wedding hangers and custom orders).
We can ship to virtually any address in the world.
The following shipping times may vary, depending on the efficiency of the United States Postal Service:
- U.S. First Class Mail (Hawaii): 1-3 business days
- U.S. First Class Mail (mainland): 3-5 business days
- U.S. Priority Mail (mainland): 1-3 business days (for orders over 13oz)
- International shipping delivery times may vary between 2-4 weeks.
Though we try our best to make sure you receive your order as quickly as possible, please keep in mind that YumeJewelryHawaii is located in the middle of the Pacific Ocean and we can't control the U.S.P.S.